Return Policy – PerficientNova Store

At PerficientNova Store, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

Return Eligibility

  • You may request a return within 7 days of receiving your order.

  • Items must be unused, unworn, and in their original packaging with all tags and labels attached.

  • Certain items such as personal care products, undergarments, and customized items are non-returnable for hygiene and safety reasons.

How to Request a Return

  • Contact our customer support team via email or WhatsApp within 7 days of delivery.

  • Provide your order number, product name, and reason for return.

  • Our team will guide you through the return process and arrange pickup or drop-off (depending on location).

Refund or Exchange

  • Once your return is received and inspected, we will notify you of the approval or rejection.

  • Approved returns will be refunded to your original payment method or exchanged, based on your preference.

  • Refunds typically take 5–7 business days after approval.

Return Shipping

  • If the return is due to our error (wrong or damaged item), we will cover the return shipping cost.

  • For other reasons (e.g., changed mind), the customer may be responsible for return shipping.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 24 hours of delivery with photo/video evidence, and we’ll resolve the issue immediately.